Shipping policy

 

SHIPPING METHODS

Shipping to Australia is always free , with the exception of the following countries:

  • New Zealand: whose shipping cost is 50 australian dollars.

DELIVERY TIME

AVAILABLE ITEMS:

Items already available are shipped in 3-4 working days (Monday-Friday) from the order date.
During sales or promotion periods, shipments may take longer.

BRADOR is not responsible for any delays due to customs operations and controls, or causes of force majeure beyond the control of BRADOR.


TRACKING 

When the order is shipped, customers receive an email from BRADOR.AU with the tracking number and a link to monitor the progress of the shipment.

In case of delays due to customs offices, customers will be contacted directly by the courier or by BRADOR.AU.

DELIVERY OF THE ORDER

Upon arrival of the goods, customers are asked to carefully inspect the package before placing a signature as proof of delivery of the shipment.

If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, customers are asked to sign for receipt with reservations, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the courier and contact BRADOR at customer@brador.au
If the package is damaged, or if part of the goods is missing inside, the packaging must be kept for further checks.

Any dispute regarding damage, missing items, or delivery to an incorrect address must be received by BRADOR.AU within a maximum of 10 days from the delivery date appearing on the courier's website, otherwise it cannot be accepted .

All customers who place an order establish a commercial relationship with BRADOR.AU  and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.) , or if the customer refuses delivery, shipping costs and any customs duties will be deducted from the refund owed to the customer.